Global Customer Experience Transformation Company - Australia

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Strategy. Design. Technology.

Shape demand through advanced segmentation and engaging digital experiences that harness the power of modern customer data platforms. Scalable solutions enable brands to leave legacy systems behind in favor of cloud-native, data and AI-powered technologies.

CUSTOMER EXPERIENCE

Future Proofing Customer Experience for Insurance Products

Case Study

LOYALTY & CRM

Leveraging Deep Human Understanding to Reinvigorate Customer Loyalty

Case Study

SEGMENTATION

Bringing Segmentation to Life to Fuel Growth for Liquid Death

Case Study

MEDALLIA

Driving Customer-Centricity through An Enterprise-Wide Measurement Program

Case Study

SHAPING DEMAND

A Primer on Market Segmentation

Get the Guide

PUTTING DATA TO WORK

Data Analytics: Paving the Way for Personalised & Sustainable Digital Customer Experiences

Our Perspective

STRATEGY & INSIGHTS

Activating Insights and Data Analytics for a Personalized Travel Booking Experience

Client Story

STRATEGIC EVALUATION

Reshape Your Data Strategy to Increase Customer Satisfaction and Drive Revenue

Client Story

A potent blend of deep human understanding, data, design and technology delivers high-fidelity outcomes

News

Website - Post - 4 (1)

Material Celebrates Client Honorees in the 2024 Loyalty360 Awards Competition, Presented at Loyalty Expo

Website - Post - 4

New Research from Material and NewtonX Reveals Shifts in Digital Ad Spending and Social Media Strategies

Motives of Philanthropic Audiences

Material Unveils Nationwide Segmentation of Charitable Donors, Offering New Insights into Motives of Philanthropic Audiences